Arbordy Business Solutions -- Online Store Policies (South Africa)


Effective Date: March 6, 2026
Website: www.arbordy.com
Contact: services@arbordy.com


Table of Contents


1. Introduction
2. Product Information
3. Pricing & Payment
4. Order Processing
5. Shipping & Delivery
6. Returns & Refunds
7. Warranty
8. Privacy Policy -- POPIA Compliant
9. Terms & Conditions
10. Contact Us
11. PAIA Manual


1. Introduction


Welcome to Arbordy Business Solutions. We sell software and telecom products in South Africa. By purchasing or using our website, you agree to these policies, which comply with South African laws, including the Consumer Protection Act, 2008 and POPIA (Protection of Personal Information Act, 2013).


2. Product Information


Software Products: Digital downloads or license keys delivered after purchase. Ensure your device meets product requirements.
Telecom Products: All telecom products comply with South African standards. Check compatibility with your network provider.


3. Pricing & Payment


Prices are in ZAR (South African Rand) and include VAT where applicable.
Payment options:
Credit/Debit Cards (Visa, Mastercard)
EFT / Bank Transfer
PayPal
SnapScan / Zapper (optional)
Prices may change without notice. Payment must be completed before processing orders.


4. Order Processing


Order confirmation is sent via email once payment is received.
Digital Products: Delivered immediately via download link or email license.
Physical Products (IT & Telecom): Processed within 2--5 business days.
Tracking information is provided for shipped items.


5. Shipping & Delivery


Deliveries across South Africa.
Shipping costs vary based on location and product weight.
Standard delivery: 3--7 business days
Express delivery: 1--3 business days
We are not responsible for courier delays or incorrect addresses.


6. Returns & Refunds


Physical Products (IT & Telecom): - Returns accepted within 7 days of delivery if unused and in original packaging. - Refunds processed within 7--10 business days after receiving returns. - Buyer is responsible for return shipping unless product is defective.
Digital Products (Software): - No refunds after download or license delivery. - Defective license? Contact us within 48 hours for replacement.


7. Warranty



Telecom Products: Warranty as per manufacturer; see product listing.
Software: Warranty limited to activation issues. Verify system compatibility before purchase.


8. Privacy Policy -- POPIA Compliant


Purpose: We collect and process personal information to provide products, services, and support.
Personal Information Collected: - Name, email, phone number, billing/shipping address - Payment information (processed securely) - Order history and customer support interactions
How We Use Your Information: - Process and deliver orders - Communicate order updates, promotions, or service information - Improve our products, services, and website
Data Sharing: - We do not sell or share personal information with third parties, except: - Payment processors (for transactions) - Delivery companies (for shipping) - Legal or regulatory authorities if required by law
Your Rights Under POPIA: - Request access to your personal information - Request correction of inaccurate information - Request deletion of personal data (where applicable) - Object to direct marketing communications
Data Security & Retention: - Reasonable technical and organizational measures protect your data - Data retained only as long as necessary to fulfill services or legal obligations
Privacy Contact: services@arbordy.com


9. Terms & Conditions


All sales are subject to South African law.
You must comply with our policies and the Consumer Protection Act, 2008.
We reserve the right to refuse orders in case of fraud or illegal activity.
By using our website, you accept that we are not liable for misuse of software or telecom products.


10. Contact Us


Email: services@arbordy.com
Phone: +27719315286
Business Hours: Mon-Fri, 9 AM - 5 PM


11. PAIA Manual (Promotion of Access to Information Act, 2000)


Arbordy Business Solutions prepares this manual in accordance with the Promotion of Access to Information Act (PAIA), 2000. This manual outlines the procedure to request access to records held by the company.

Information Officer:
Email: services@arbordy.com

Request Procedure:
- Requests must be submitted in writing via email.
- Provide sufficient details to identify the requested records.
- Applicable request fees may apply as per PAIA regulations.

Availability:
This manual is available on our website or upon request.

We will respond within the legally prescribed timeframes.